Service Standards

Our service vision

FedNor is committed to providing quality service to all applicants and funding recipients in the official language of their choice.

Our service targets

  • Acknowledge receipt of an application within three (3) working days
  • Provide a decision on applications within eighty (80) working days of receipt of a fully completed application
  • Render a payment decision on claim submissions within thirty-five (35) working days

Annual results for service standards are available in the GC InfoBase,